How can we help you?
General Enquiry
Questions about the platform, trading engines, supported exchanges, or how MagicTradeBot fits your trading operation.
Email us
Plans & Licensing
Enquiries about the Professional or Elite plan, license extensions, upgrades, or long-term commitment pricing.
Email us
Technical Support
Need help configuring a bot instance, troubleshooting an engine, or connecting an exchange API? We're here.
Email us
Bug Report
Found an issue or unexpected behavior on the platform? Help us improve by sharing a detailed report — logs and screenshots welcome.
Submit a report
Feedback & Suggestions
Have an idea for a new trading engine, feature request, or general feedback on your experience? We actively read and act on it.
Share feedback
Investment Opportunities
Interested in partnership, strategic investment, or institutional collaboration with MagicTradeBot? Reach our leadership team directly.
Get in touch
Additional information
Support Hours
Our team is active Monday – Friday, 24 hours. We aim to respond to all enquiries within 4 business hours. Elite plan holders receive priority responses with SLA-backed turnaround times.
Registered Office
Trading Research Center
Islamabad, Pakistan
Enterprise clients may arrange on-site consultations via email.